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Return and Refund Policy

Last updated: July 2025

We want you to love your Silkyan activewear. If you're not completely satisfied, we're here to help.

Return Window

You may return items within 30 days of delivery for a full refund.

Eligibility Requirements

  • Items must be unworn, unwashed, and in original condition.
  • All tags must be attached.
  • Items must be free of odors, stains, pet hair, and damage.
  • Original packaging should be included where applicable.

Non-Returnable Items

  • Items that have been worn, washed, or altered.
  • Items without original tags.
  • Final sale or clearance items (if applicable).

Return Authorization Process

  1. Contact us at support@silkyan.store or +1-503-443-3632 to request a return.
  2. Provide your order number and reason for return.
  3. We will send you return instructions and a return address.
  4. Ship the items back in their original condition.

Return Shipping

  • Defective or incorrect items: Return shipping is free. We will provide a prepaid label.
  • Customer preference returns: The customer is responsible for return shipping costs.

Refund Processing

  • Refunds are processed within 5-7 business days after we receive and inspect the returned items.
  • Refunds are issued to the original payment method.
  • Original shipping charges are non-refundable for customer preference returns.

Exchanges

To exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Order Cancellations

Orders can be cancelled within 12 hours of placement. After that, the order may have already been processed and shipped. Contact us immediately at support@silkyan.store.

Damaged on Arrival

If your item arrives damaged, contact us within 48 hours with photos. We will send a replacement at no cost or issue a full refund.

Incorrect Item Received

If you receive the wrong item, contact us immediately. We will send the correct item and provide a prepaid return label for the incorrect item.

Missing Item

If an item is missing from your order, contact us within 5 business days of delivery. We will investigate and send the missing item or issue a refund.

Contact Us

For all return and refund questions:

  • Email: support@silkyan.store
  • Phone: +1-503-443-3632
  • Address: 181 Paseo De Peralta, Santa Fe, NM 87501