Privacy Policy

Last updated: July 2025

Silkyan ("we", "us", "our") operates the website silkyan.store. This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of our website.

Information We Collect

Information You Provide

Contact information: name, email address, phone number, shipping address.
Order information: products purchased, order history, payment details (processed securely through Shopify).
Communication: messages you send us via email or contact forms.

Information Collected Automatically

Device and browser information: IP address, browser type, operating system.
Usage data: pages visited, time spent on pages, referring URLs.
Cookies and similar technologies.

How We Use Your Information

To process and fulfill your orders.
To communicate with you about your orders and account.
To provide customer support.
To improve our website and products.
To send promotional emails (only if you opt in).
To prevent fraud and protect our business.

Payment Processing

We use Shopify's secure payment processing. We do not store your credit card information. All payment data is encrypted and processed through Shopify's PCI-compliant systems.

Cookies

We use cookies to remember your cart contents, preferences, and to analyze website traffic. You can disable cookies in your browser settings, but some features may not work properly.

Information Sharing

We do not sell, trade, or rent your personal information. We may share information with:

Shopify (our ecommerce platform) for order processing.
Shipping carriers for delivery purposes.
Service providers who help us operate our business.
Legal authorities when required by law.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights

You can request access to your personal data.
You can request correction of inaccurate data.
You can request deletion of your data.
You can opt out of marketing communications.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: support@silkyan.store
Phone: +1-503-443-3632
Address: 181 Paseo De Peralta, Santa Fe, NM 87501