Last updated: July 2025
At Silkyan, we want you to receive your activewear as quickly as possible. Below are the details of our shipping process.
Once your order has shipped, you will receive an email with a tracking number. You can track your package through the carrier's website.
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.
If you need to change your shipping address after placing an order, contact us immediately at support@silkyan.store or +1-503-443-3632. We can only update the address before the order has shipped.
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund.
If your package is marked as delivered but you cannot find it, please check with neighbors and household members first. If the package is still missing, contact us within 5 business days and we will open an investigation with the carrier.
If a package is refused or undeliverable due to an incorrect address, the customer is responsible for return shipping costs. A refund will be issued minus shipping costs once the package is returned to us.
For any shipping questions, please contact us at: