GDPR Compliance Statement

At silkyan LLC, accessible via https://silkyan.store/, we are committed to protecting your privacy and handling your personal data with transparency and care. While our operations are primarily focused on serving customers within the United States, we adhere to the principles of data protection as outlined by the General Data Protection Regulation (GDPR) and other applicable privacy laws, ensuring a high standard of data security and user rights for all our customers. This statement outlines our commitment to these principles.

Who We Are: 181 PASEO DE PERALTA SANTA FE, NM 87501, US, US Website: https://silkyan.store/ Contact Email: support@silkyan.store Contact Phone: +1 (407) 992-7777 Customer Service Hours: Monday-Friday 9AM-5PM EST

What Personal Data We Collect and Why: We collect personal data that is necessary to provide you with our services and improve your shopping experience. This includes:

  • Contact Information: Such as your name, shipping address, email address, and phone number. We collect this to process and fulfill your orders, communicate with you about your purchase, and provide customer support.
  • Payment Information: When you make a purchase, we collect necessary payment details. We accept credit and debit card payments, and we do not store your full payment card details on our servers. Your payment information is securely handled by these trusted partners.
  • Order Information: Details of the products you purchase, including order history, to manage returns, warranties, and provide personalized product recommendations.
  • Website Usage Data: Information about how you interact with our website, such as your IP address, browser type, pages viewed, and referring URLs. This helps us analyze website performance, improve user experience, and detect potential fraud.
  • Communication Data: Records of your interactions with our customer service via email or phone, which helps us provide better support and resolve issues efficiently.

How We Use Your Data (Legal Basis for Processing): We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill your orders and provide the products and services you request, including shipping, payment processing, and customer support.
  • Legitimate Interests: To improve our website and services, conduct analytics, prevent fraud, and enhance our security measures. We ensure these interests do not override your fundamental rights and freedoms.
  • Consent: For specific purposes, such as sending you marketing communications or newsletters, where we will obtain your explicit consent. You can withdraw your consent at any time.
  • Legal Obligation: To comply with applicable laws and regulations, such as tax and accounting requirements.

Sharing Your Personal Data: We do not sell your personal data. We may share your data with trusted third parties only when necessary to operate our business and provide our services:

  • Payment Processors: Accepting credit and debit card payments to process your payments securely.
  • Shipping Partners: To deliver your orders to your specified address.
  • Service Providers: Companies that provide services to us, such as website hosting, analytics, and customer support tools. These providers are bound by strict contractual obligations to keep your data secure and use it only for the purposes for which it was shared.
  • Legal and Regulatory Authorities: When required by law or in response to valid legal requests.

Data Security: We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption for data transmission (SSL), and restricted access controls.

Your Privacy Rights: Under GDPR principles and general data protection laws, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain circumstances.
  • Right to Restriction of Processing: You can request that we limit the processing of your data under certain conditions.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data for direct marketing purposes or based on legitimate interests.

Exercising Your Rights: To exercise any of these rights, or if you have questions about our GDPR compliance or privacy practices, please contact us using the details below. We will respond to your request in accordance with applicable data protection laws.

Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. For more detailed information on how we use cookies, please refer to our separate Cookie Policy.

Contact Us: For any questions or concerns regarding this GDPR Compliance Statement or your privacy, please contact our privacy team:

Email: support@silkyan.store Phone: +1 (407) 992-7777 Address: 181 PASEO DE PERALTA SANTA FE, NM 87501, US