Terms and Conditions
Welcome to silkyan LLC! By accessing or using our website, https://silkyan.store/, and purchasing products from us, you agree to be bound by these Terms and Conditions. Please read them carefully. These terms apply to all visitors, users, and others who access or use our Service.
1. General Conditions silkyan LLC operates this website. Throughout the site, the terms “we”, “us” and “our” refer to silkyan LLC. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
2. Your Account If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
3. Products and Services Our products are primarily Apparel & Accessories > Clothing > Dresses > Cocktail & Party Dresses. We strive to display the colors and images of our products as accurately as possible. We cannot guarantee that your computer monitor’s display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
4. Pricing and Availability Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
5. Order Acceptance We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
6. Payment Methods We accept credit and debit card payments. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
7. Shipping and Delivery
- Processing Time: Orders are typically processed and prepared for shipment within 1-2 business days.
- Shipping Region: We currently ship only within the United States. We do not offer international shipping.
- Shipping Method & Time: We offer Standard Shipping at no cost. Delivery for Standard Shipping typically takes 3-7 business days after the order has been processed.
- Free Shipping: Free Standard Shipping is provided on all orders, with no minimum purchase required.
- Delivery: Once your order has shipped, you will receive a shipping confirmation email with tracking information. While we strive for timely delivery, actual delivery dates may be affected by public holidays, natural occurrences, or carrier delays.
8. Returns and Refunds
- Return Window: You may return eligible items within 30 days from the date of delivery.
- Eligibility: To be eligible for a return, your item must be unused, in its original condition, with tags attached, and in its original packaging.
- Return Process: To initiate a return, please contact our customer service team at support@silkyan.store. We will provide you with a prepaid return shipping label and instructions on how to send back your item.
- Return Shipping Cost: silkyan LLC will cover the cost of return shipping by providing a prepaid label.
- Restocking Fee: We do not charge any restocking fees for returns.
- Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
9. Intellectual Property All content included on this site, such as text, graphics, logos, images, and software, is the property of silkyan LLC or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Silkyan LLC.
10. Disclaimer of Warranties; Limitation of Liability We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
In no case shall silkyan LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
11. Indemnification You agree to indemnify, defend, and hold harmless silkyan LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
12. Privacy Policy Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy [link to Privacy Policy page if available on site, otherwise omit or state it’s coming soon] for more details.
13. Governing Law These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the state of Florida, United States.
14. Changes to Terms and Conditions You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
15. Contact Information Questions about the Terms and Conditions should be sent to us at:
Email: support@silkyan.store
Phone: +1 (407) 992-7777
Address:181 PASEO DE PERALTA SANTA FE, NM 87501, US
Customer Service Hours: Monday-Friday 9AM-5PM EST